Defective X from bestsku

[neogeodude]

Hi new to the forum just received my Neo geo x in the mail from Bestsku. The handheld functions great except for the sound. I am getting no sound from the handheld. If I plug in headphones or connect to TV the sound works? The volume buttons are working. I tried the system reboot but still no luck. It's a version 500a if that matters. Waiting to hear back from bestsku for an exchange. Any one else have this problem?

[Deleted]

Sound like your internal speakers are shot!.

[neogeodude]

I noticed when I shook the handheld something loose was rattling around inside. That's most likely the cause. I sent it back to bestsku. Can't wait to get a new, hopefully non defective handheld back.